GENERAL TERMS AND CONDITIONS

General terms and conditions for the use of carpediemsithonia.com

The present General Terms and Conditions constitute an agreement that governs the relationship between Carpe Diem Apartments, in its capacity as the administrator of the website carpediemsithonia.com (the site), and its end users.

This agreement applies to the informational services and systems accessible through the Site, its mobile versions, as well as any other applications and services that are or may be linked to the site.

By loading the Site on an end device, the User agrees to familiarize themselves with these General Terms and Conditions and the annexes thereto and to comply with them.

Subject of the agreement

Carpe Diem Apartments provides the User with access to the Services through the Website, subject to the good faith, strict, and mindful compliance with the rules and requirements of these general terms and conditions.

The provision of the Services does not include the supply of computer and/or other client equipment (end devices for Internet access) or connectivity for the transmission of information packets between the User and the website, which are necessary for accessing the site.

As the provided Services are diverse and continuously supplemented, modified, and developed to improve their quality and efficiency, Carpe Diem Apartments may change them and the conditions of their provision at any time.

Functional characteristics of the website

1.Territorial and personal scope of activity

The Website and the Services offered through it are not restricted by specific territorial boundaries.

2.Purpose of the Website

The purpose of the Website is expressed in two main directions:

To inform Users about the services offered on the website carpediemsithonia.com and the pricing for these services.
To provide Users with contact details for Carpe Diem Apartments in case they require additional information, have inquiries, comments, or suggestions, as well as to obtain information about their rights and how to exercise them.

3. Conclusion of the agreement

By accepting these General Terms and Conditions, the User agrees to be contacted via email.

The User agrees to be the recipient of and to receive electronic statements from the Website and its administrator.

The Parties agree that the messages exchanged between them via email constitute electronic statements and that the accompanying information serves to identify the Website and, respectively, the User as the author and holder of these electronic statements. This identification acts as an electronic signature, which the Parties recognize as having the same legal value as a handwritten signature in their relations.

This agreement remains in effect until the User discontinues the use of the Services available on the Website.

4. User rights and obligations

The User has the right to real-time (online) access to the Services provided through the Website, in compliance with the access requirements established by Carpe Diem Apartments.

The User has the right to access User Content, as well as any other content published on the Website, solely for personal use.

When using the provided Services, the User is obligated to:

not engage in malicious activities as defined by these Terms of Use;
not extract, by technical means or otherwise, any informational resources or parts thereof included in the databases accessible through the Website, nor create their own database in electronic or any other form;
not impersonate another person or claim to represent an entity they are not authorized to represent, nor otherwise mislead the Website or third parties regarding their identity or affiliation with a particular group;
immediately notify Carpe Diem Apartments of any detected or suspected violations related to the use of the Services;
not engage in activities involving the use of viruses, bots, worms, or any other computer code, files, or programs that disrupt, destroy, or limit the functionality of software, hardware, or telecommunication devices, or otherwise enable unauthorized access to or use of a computer system or network.

5. Links to social networks

Through the Website, Carpe Diem Apartments provides users with the ability to directly connect (via quick links) to third-party websites. These third parties may collect users' personal data, with the terms governing such data collection being regulated by their respective general terms of use and privacy policies.

6. Limitation of liability of Carpe Diem Apartments

Carpe Diem Apartments provides the Services through the Website for use by the User "as is" and "as available."

Carpe Diem Apartments does not guarantee or promise specific results from the use of the Services or continuous availability of the Services.

Carpe Diem Apartments does not warrant that:

the User’s use of the Services will be uninterrupted, timely, secure, or error-free;
any defects in the Services will be corrected;
the provided Services or the underlying services they rely on will be free from viruses or other harmful components.

Under no circumstances shall Carpe Diem Apartments be liable for any loss or damage arising from:

the use of the Services;
technical malfunctions or issues related to the use of the Services;
materials downloaded through or in connection with the Services;
user-generated content;
User behavior related to the Services, whether in real time (online) or not (offline).

Carpe Diem Apartments is not liable if the User is unable to access the Website due to issues beyond the Website's control – such as software, hardware, Internet connection problems, or force majeure.

The User agrees to bear full responsibility for all costs related to the maintenance, functionality, or connectivity of their computer system or other equipment necessary for using the Services.

Carpe Diem Apartments reserves the right to systematically intervene in the full functionality of the Website, including, but not limited to, restricting access to it when there is a valid reason to do so.

AMENDMENT OF THE GENERAL TERMS AND CONDITIONS

Carpe Diem Apartments has the right to unilaterally modify these General Terms and Conditions at any time and without prior notice.

The updated General Terms and Conditions for the use of the Website will be published in a manner that ensures their reproduction and allows the User to save them on a durable medium.

An archive of the General Terms and Conditions, including the current version and all subsequent modifications, will be available on the Website, ensuring the possibility for Users to reproduce and store them on a durable medium.

All amendments to these General Terms and Conditions will apply prospectively.

Continued use of the Website after changes to the General Terms and Conditions confirms the User's acceptance of the modifications, which will be legally binding.

If a User does not agree with the General Terms and Conditions, they should refrain from using the Website or any of its Services.

TERM AND TERMINATION OF THE AGREEMENT

This agreement comes into effect immediately upon its acceptance by the User and remains in effect until the termination of the use of the Services.

DISPUTES, COMPETENT COURT, AND APPLICABLE LAW

As a fundamental principle in the execution of this agreement, the parties adopt mutual understanding and reasonable compromises. In this regard, the parties agree to resolve any disputes arising between them in good faith and through negotiations.

Any dispute, disagreement, or claim arising from or related to the performance or non-performance of this agreement shall be resolved by the parties through negotiations and in good faith.

If disputes related to this agreement, its execution, or non-performance cannot be resolved through negotiation, the parties agree to submit such disputes to the competent Bulgarian court, determined in accordance with the jurisdictional rules under the applicable laws of the Republic of Bulgaria.

In the case of a private legal dispute with an international element, the competent court shall be determined in accordance with the rules of private international law.

The applicable law governing this agreement is the law of the Republic of Bulgaria. In the case of a private legal dispute with an international element, the applicable law shall be determined in accordance with the rules of private international law.

NOTICE OF PRIVACY AND PERSONAL DATA PROTECTION

Contact Information

Name: Carpe Diem Apartments, Janet Devedjieva (Owner)

Correspondence address: Blagoevgrad District, Petrich

Contact Phone: +359 889 555 900

E-mail: hello@carpediemsithonia.com

When renting, Carpe Diem Apartments acts as the data controller, performing actions such as collecting, processing, and storing personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation), the Personal Data Protection Act, and applicable national and European legislation.

Personal data we process

We may collect and process personal data of:

Tourists – guests of Carpe Diem Apartments;
Users of this website;
Other individuals we come into contact with, including through our profiles on social media.

Legal basis for collecting and processing personal data

We collect and process your personal data only to the extent that one of the following conditions applies:

there is consent for processing personal data for one or more specific purposes;
processing is necessary for compliance with a legal obligation of ours;

Categories of personal data

When providing tourist services, maintaining financial and accounting records, and fulfilling certain legal obligations, we collect and process the following categories of data through which a natural person can be directly or indirectly identified:

physical identity data – full name, Identity card/passport, information about the number and date of issuance of an identity document, permanent and current address.
economic identity data – information about bank accounts.
contact data – e-mail address, contact phone number.

The volume of personal data we collect and process for each individual varies depending on the relevant legal grounds and purposes for processing their data.

When we collect personal data

The main activities and purposes related to the processing of personal data include:

Assistance to Public Authorities

In cases where personal data is required to be provided or relevant documents need to be submitted to public authorities in accordance with their legal obligations to perform public functions and societal tasks, we may provide your personal data to the relevant public authority.

Administration of the website and social media profiles

When you visit this website, our social media profiles, and/or use the available functionalities and services on the site, certain personal data may be collected and processed through the installation of small text files, known as Cookies, on your device.

Your data may be used by us for traffic analysis, system reports on website activity, and for retrieving consumption information, to improve the functionality of the site and analyze it. Cookies may also be created, accessed, read, and manipulated by third parties (advertising partners, social networks, analytics partners).

To learn more about the conditions under which these third parties use these cookies, the data they collect, the duration for which they do so, the purposes for which they collect them, and how you can prevent or confirm this, you can visit their respective cookie usage policies.

Whom we disclose personal data to

Public Authorities

In certain cases, we may provide your personal data to assist public authorities in accordance with their legal obligation to perform their public functions and societal tasks. Your personal data may be disclosed to public authorities when necessary, for national security purposes or in the public interest.

Retention Periods

We adhere to the legal retention periods for personal data and documents containing personal data, including certain documents and/or records in electronic form.

For documents and data for which legislation has not set mandatory retention periods, we apply individual criteria to determine the necessary retention period. The retention periods are determined based on the quantity, type, and sensitivity of personal data, potential risks of harm, processing purposes, and the possibility of achieving these purposes through alternative means.

Data collected and processed based on your explicit consent is retained until the need for it no longer exists or until you withdraw your consent, unless we have another legal basis for storing and processing it.

As personal data subjects you have the following rights:

Right of access – you have the right to obtain confirmation that your personal data is being processed, and to request and receive information about the purposes of the processing, categories of processed personal data, recipients, sources, the envisaged storage period, your right to lodge a complaint with a supervisory authority, and the existence of automated decision-making, including profiling.
Right to rectification – you have the right to request the correction (without undue delay) of inaccurate personal data related to you. If the data is incomplete, you have the right to request its completion.
Right to erasure – you have the right to request the deletion of personal data related to you when: they are no longer necessary for the purposes for which they were collected or processed; you withdraw your consent or object to processing and we have no other legal basis for processing them; your personal data is processed unlawfully; your personal data must be deleted in order to comply with a legal obligation under the laws of the European Union or a Member State.
Right to restriction of processing – you have the right to request the restriction of processing when: the accuracy of your personal data is contested – for a period that allows verification of the data's accuracy; the processing is unlawful; we no longer need your personal data, but you require them for the establishment, exercise, or defense of legal claims; you have objected to processing and are awaiting verification regarding the legal grounds and their precedence over your interests.
Right to data portability – you have the right, when the processing of your data is based on consent or the performance of a contractual obligation and is carried out automatically, to receive your personal data, which you provided to us, in a structured, commonly used, and machine-readable format, and to transmit those data to another data controller.
Right to object – you have the right to object, on grounds relating to your particular situation, to the processing of your personal data, including profiling, when it is outside the scope of legitimate purposes.
Right to lodge a complaint – you have the right to lodge a complaint with the Commission for Personal Data Protection for violations of your rights within six months of becoming aware of the violation, but no later than two (2) years from its occurrence. If your rights are violated, you can also appeal our acts and actions through judicial proceedings before the competent court.

How to Exercise Your Rights

If you wish to exercise your rights, you can send a request to Carpe Diem Apartments as follows:

Email Address: hello@carpediemsithonia.com.

The request can be written in free form. To avoid misuse, we reserve the right to ask for additional information to verify the identity of the person submitting the request and the data subject to whom the request refers.

We will respond to requests regarding personal data within two months. If an extension of the deadline is necessary, you will be informed of the extension and the reasons for the delay. We may refuse to process requests that are unreasonable or jeopardize the confidentiality of other data subjects. We will provide you with a free copy of the personal data being processed, but we reserve the right to charge a fee in proportion to the frequency or excessiveness of repeated requests.

Changes and updates

The content of this notice is in compliance with the current European and national legal framework regarding personal data protection. In the event of changes in legal provisions and/or the factual situation, this notice will be updated accordingly, and information about the changes will be made available on our website.

In case your rights, as outlined above or under applicable data protection legislation, are violated, you have the right to file a complaint with the Personal Data Protection Commission as follows:

Name: Personal Data Protection Commission
Headquarters, management and correspondence address: Sofia 1592, Prof. Tsvetan Lazarov Blvd. No. 2
Phone: 02 915 3 518
Website: www.cpdp.bg

Date of publication: 21.06.2024